Exam Appeals

CASLI Exam Appeals Policy

All Appeals must be made within five (5) business days of the exam appointment. Appeals made AFTER five (5) business days will not be considered. 

Appeal of Test Conditions/Exam Administration

CASLI will review appeals related to exam administration only. This includes any issues that arose due to CASLI testing policy or procedure violations, testing equipment malfunction, or environmental problems.

  1. Misinformation regarding testing arrangements (e.g. exam candidate is given wrong location, time, etc.)
  2. Test administrator error (e.g. misinformation given to exam candidate, changing site information without informing exam candidate, unprofessional conduct, failure to follow guidelines in test administration manual, etc.)
  3. Equipment malfunction (e.g. technical issues. Internet outage, not having appropriate equipment, etc.)
  4. Environmental factors (e.g. unbearable temperature in the testing room; excessive, distracting loud noises, power outage, etc.)
  5. Unavoidable catastrophic events (e.g. death of an immediate family member; extreme illness or injury, accident or hospitalization, etc.)
  6. Natural disaster (e.g. earthquake, fire, snowstorm, etc. causing hazardous travel conditions)

Prior to beginning the exam, candidates are required to read and acknowledge a Candidate Agreement Form, which verifies acceptance of the exam room and testing conditions. If the exam room and testing conditions are not satisfactory, or there are any significant changes during the administration of the exam, the exam candidate is responsible for notifying the test administrator as soon as possible.

After the completion of the exam, candidates are asked to fill out a Candidate Feedback Form of their exam experience. The Candidate Feedback Form does NOT automatically constitute an appeal but may or may not serve as supporting documentation.

If any technical or test site issues occur during the administration of an exam that may have had a detrimental impact on the candidate’s performance, appeal of the test conditions must be submitted within five (5) business days from when the exam was administered.

Appeal of Exam Results

Exam appeals will not be considered on the basis of rater judgment (RID Motion 96.03 adopted by CASLI)  or exam results (CASLI 2020). 

A candidate may NOT appeal their exam administration at any time after receiving their exam results. Appeals are only considered on the basis of test site, administrative, technical issues or catastrophic events and must be made within five (5) business days after the administration of the exam.

Appeal Based on Other Circumstances

To make an appeal, complete CASLI Exam Appeal Form and describe the incident or circumstances as fully and clearly as possible. If you have any questions, please contact us at testing@casli.org

To file an appeal, candidate must complete the CASLI Exam Appeal Form and submit it in within five (5) business days from the date the exam was taken.  

Your completed exam appeal form must contain the following information:

  • Your Full (legal) Name
  • Your RID ID Number
  • Your Exam Date 
  • Your Exam Location (test site name and city, state)
  • Detailed circumstances of your reason for appealing. The appeal must identify the precise factual basis, applicable rules or examination conditions that are the basis for the appeal.​ 
  • Please provide appropriate documentation supporting the reason for your appeal along with your correspondence describing the reason for your appeal.

Once an appeal has been submitted, candidates’ exam results are on hold and will not receive their exam result(s) until the  appeal has been reviewed and a determination has been made on the appeal.  If a retake of the exam(s) is granted to candidate, then exam results of the appealed exam would not be disclosed or sent to the candidate.   Once candidates have received their exam results, they cannot file an appeal.

CASLI will endeavor to review and respond to your appeal within 30 business days. If you do not receive a response within 30 business days, please follow up at testing@casli.org