CASLI will review appeals related to exam administration only, such as CASLI testing policy or procedure violations, testing equipment or materials malfunction, or environmental problems. Exam appeals will not be considered on the basis of rater judgment (Motion 96.03). Appeals can be considered on the basis of:

  1. Misinformation regarding testing arrangements (e.g. test taker given wrong location, time, etc.)
  2. Test administrator error (e.g. misinformation given to test taker, changing site information without informing test taker, unprofessional conduct, failure to follow guidelines in test administration manual, etc.)
  3. Equipment malfunction (e.g. equipment failure, inappropriate equipment, etc.)
  4. Environmental factors (e.g. unbearable temperature in test room; excessive, distracting loud noises, power outage, etc.)
  5. Damaged exam materials
  6. Unavoidable catastrophic events (e.g. death of an immediate family member; doctor’s verification of accident, illness or hospitalization, etc.)
  7. Natural disaster (e.g. earthquake, fire, snowstorm, etc.)

Candidates are eligible to submit an appeal once exam results have been released. Appeals must be submitted within 30 days from the Results Sent date. Appeals can be submitted to CASLI via postal mail, email, or fax. Appeal decisions will be sent to the email address on file in the candidate’s account. Appeals can take up to 30 days for processing.